Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last Updated: December 22, 2024
Information We Collect
Account Information
When you create an account, we collect your email address and name. This information is used to provide you with access to our services and to communicate with you about your account.
Usage Data
We collect information about how you use LumaCast AI, including photos you upload for processing, designs you generate, and features you interact with. Uploaded photos are processed to create projection mappings and are stored securely.
Device Information
We automatically collect certain information about your device, including your IP address, browser type, operating system, and device identifiers.
Analytics and Tracking
PostHog Analytics
We use PostHog to understand how users interact with our platform. PostHog collects information such as pages visited, features used, button clicks, and session duration. This data helps us improve the user experience and identify issues. PostHog data is anonymized unless you create an account. You can opt out of PostHog tracking by enabling 'Do Not Track' in your browser settings or by contacting us.
Google Analytics
We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies (_ga, _gid, _gat) to collect information about your visit, including pages viewed, time spent on site, and how you arrived at our website. This information is aggregated and anonymized. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your uploaded images and generate projection designs
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
- Personalize and improve your experience
Data Storage and Retention
Your data is stored securely using Amazon Web Services (AWS) infrastructure, including S3 for file storage and DynamoDB for user data. We retain your personal information for as long as your account is active or as needed to provide you services. Uploaded images are retained for processing purposes and can be deleted upon request. You may request deletion of your account and associated data at any time by contacting us.
Third-Party Services
We use the following third-party services to operate LumaCast AI:
- Clerk - Authentication and user management
- Stripe - Payment processing
- AWS (Amazon Web Services) - Cloud infrastructure and storage
- Replicate - AI model hosting for image generation
- PostHog - Product analytics
- Google Analytics - Website analytics
Your Rights
Access and Portability
You have the right to access the personal information we hold about you and to receive a copy of your data in a portable format.
Correction
You have the right to request correction of any inaccurate personal information we hold about you.
Deletion
You have the right to request deletion of your personal information, subject to certain legal exceptions.
Opt-Out
You may opt out of marketing communications at any time. You may also opt out of analytics tracking as described above.
Cookies
We use cookies and similar tracking technologies to collect and track information about your use of our services. Cookies are small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted). You can control cookies through your browser settings, though disabling cookies may affect your ability to use certain features.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
LumaCast AI is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@lumacast.ai
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